DENVER–(BUSINESS WIRE)–
TeleTech
Holdings, Inc. (NASDAQ: TTEC – News), one of a largest tellurian providers
of transformational patron believe strategy, record and
business routine outsourcing (BPO) solutions, currently announced it has
entered into an disdainful attribute with Satmetrix, a leading
provider of patron believe software, to confederate a Net Promoter
methodology and record into TeleTech’s portfolio of customer
believe products and services.
Through this attribute with Satmetrix, TeleTech becomes a only
tellurian BPO provider with Net Promoter methodology accessible within its
patron believe solutions. The formation of TeleTech’s
technology-enabled services with Satmetrix module will capacitate clients
to operationalize communication strategies during a indicate of customer
hit to urge a use experience. This innovative proceed to
integrating module with services will yield a height for clients
to emanate promoters and revoke detractors in genuine time. To safeguard the
efficacy of a program, TeleTech also skeleton to incorporate
Satmetrix’s Net Promoter Service Certification into a tellurian training
curriculum.
“We are gay to acquire Satmetrix to a flourishing family of TeleTech
partners,” remarkable Ken Tuchman, Chairman and CEO of TeleTech. “Net
Promoter has turn a proven attention customary for measuring the
peculiarity of a patron experience. By building a Net Promoter
methodology into a resolution on a front lines, we will assistance our
clients proactively take movement and emanate some-more certain interactions
that will eventually boost loyalty, word of mouth advocacy and
shareholder value.”
Richard Owen, arch executive officer, Satmetrix, said: “We are
gay to partner with TeleTech, a association that has had improving the
patron believe during a heart of a use tender for over
3 decades. Our total capability will capacitate TeleTech clients to
expostulate tolerable expansion by formulating disciple customers.”
To foster a relationship, TeleTech is participating in several
sessions during a Net
Promoter 2.0 discussion in San Francisco on Feb 3, 2012.
TeleTech’s Chief Marketing Officer, Mark Grindeland, will benefaction the
keynote patrician “Valuing a Social Customer.” TeleTech client, Barry
Marsh, Director of Technical Solution, Customer Care during Logitech, and
Colleen Ritchie, Vice President of Operations for TeleTech will present
“When a Sum is Greater Than Its Parts.”
ABOUT TELETECH
For 30 years, TeleTech and a subsidiaries have helped a world’s most
successful companies design, build, exercise and conduct superior
patron practice opposite a patron lifecycle in sequence to drive
shareholder value. As a go-to partner for a Global 1000, the
TeleTech organisation of companies delivers technology-based solutions
that maximize revenue, renovate patron practice and optimize
business processes. From vital consulting to operational execution,
a some-more than 44,000 employees expostulate success for clients in the
communications and media, financial services, government, healthcare,
technology, travel and sell industries. Our companies deliver
award-winning integrated solutions in support of customer
innovation, revenue
generation, technology
innovation, enterprise
innovation, learning
innovation and professional
services. For additional information, greatfully revisit www.teletech.com.
ABOUT SATMETRIX
Satmetrix is a heading provider of cloud-based patron experience
module for companies worldwide. As co-developer of the
industry-leading Net Promoter® methodology, a applications deliver
full routine support to assistance companies revoke patron churn, mobilize
constant promoters, beget some-more absolute insights and expostulate customer
mania by accountability. With believe on some-more than 700
deployments in 40 languages, Satmetrix has a believe to accelerate
a success of patron believe efforts regulating Net Promoter. Satmetrix
is headquartered in San Mateo, Calif. with offices in London, New York,
Paris and India. www.satmetrix.com
Net Promoter® is a purebred heading of Satmetrix Systems, Inc., Bain
Company and Fred Reichheld.
Tags: business process outsourcing